At Cajun Rods®, we believe that you should get the absolute highest quality, beauty, and performance in a custom fishing rod that a given dollar value can buy. In simple terms, Cajun Rods®’ warranty is: “If it’s our fault, we fix it, no charge.” Heck, even if its your fault … we go the extra mile to get you back in a brand new rod!
At Cajun Rods®, we believe in our products and prior to shipping your rod, each Cajun Rods® enjoys a rigorous 26 point Quality Control and Assurance regime to ensure that each rod is perfect. If for some reason you receive your rod and are not 100% satisfied, immediately contact us and we’ll ensure that your concerns are addressed.
Warranty does not cover any damage to your received ishing rod from fire, intentional breakage, accident (such as a high-stick), abuse, neglect, normal wear, misuse, natural disaster, repair, or modification to the original product.
Damage caused by abuse, misuse, and normal wear are not covered. Not covered is any damage to your received fishing rod from unintentional high-sticking your rod, fire, intentional breakage, accident (such as a high-stick), abuse, misuse, neglect, natural disaster, repair, or modification to the original product. “High Sticking” is when an angler raises the fishing rod to vertical and places the rod tube into a critical angle which exceeds loading capacity and out of a natural parabolic rod bend in which case the rod blank is forced to failure. This situation can occur intentionally or accidentally and is NOT COVERED BY OUR WARRANTY.
This warranty does not apply to rods broken by airlines, freight carriers, or rods damaged/broken during shipment to/from Cajun Rods®.
*** Using line heavier than a rod is rated for voids our warranty.
*** Trying to “Hand Load” a rod with anyone voids our warranty.
*** Using lures heavier than a rod is rated for voids our warranty.
*** High-Sticking a rod voids our warranty.
Cajun Rods® warrants that its fishing rods and blanks are free from defects in material, craftsmanship, and manufacturing defects for the life of your Cajun Rods® and against non-conformances in workmanship and materials.
If you have a damaged rod, and are convinced the damage is a result of our error, please follow the below steps so we can put you back on the water in your rod as soon as possible:
1. Send an email to email@example.com explaining the breakage, damage, or issue. Send the email, a check for $25 to Cajun Custom Rods®, Inc. and your entire rod to us. Include your full name, shipping address, billing address, phone number and rod model in the email.
2. On receipt, Cajun Rods® will inspect the rod to determine if the damage was due to workmanship or material non-conformance. For damage determined to have occurred due to non-conformance in manufacture, of course Cajun Rods® will at the companies’ discretion, either repair or replace the product at no charge. If it’s due to our error, we’ll be sending you a replacement rod as soon as possible and at no cost to you.
Should we decide to replace the damaged product, but no longer offer that model, we will replace it with what we determine to be the closest comparable model from current product lines.
Cajun Custom Rods® reserves the right to determine whether to repair or replace any Cajun Custom Rods® product covered by this warranty and the right to replace any discontinued models and/or fishing rod component with comparable models or parts as deemed necessary. Colors and rod components may vary between original and replacement parts.
3. However, if we discover evidence indicating that the fishing rod damage is due to an accident, normal wear or neglect, then we’ll provide you a full estimate to repair or replace your rod and receive your approval before any fees are levied.
Warranty rods that are to be repaired are normally shipped within 2 to 3 weeks after Cajun Custom Rods®, Inc. receives the rod.
Slammed your rod in the screen door, stepped on it in the bottom of the boat, tried to retrieve a lure from a snag? At Cajun Rods®, we’ll still help you out and we make it super easy – no hassle to get you back on the water in your Cajun Rods® in no time. Here’s what to do:
1. Send an email to firstname.lastname@example.org explaining the problem. Include your full name, shipping address, billing address, phone number and rod model in the email.
2. We’ll email you an electronic invoice for your “Warranty Expeditor and Rod Replacement.” Once payment is received, we’ll then assign UPS or FEDEX tracking numbers and release your brand new rod to UPS or FEDEX for delivery to you.
– Cajun Rods® up to $159.99 in value is $75.00.
– Cajun Rods® up to $199.99 in value is $85.00.
– Cajun Rods® up to $249.99 in value is $95.00.
– Cajun Rods® greater than $250.00 in value is $150.00.
In no event shall Cajun Custom Rods®, Inc. be held liable for incidental or consequential damages due to breach of this warranty or other warranties implied by law. Some states do not allow limitation on how long an implied warranty lasts nor do they allow for exclusion of incidental or consequential damages; therefore, the above stipulated limitation and/or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Cajun Custom Rods® and Cajun Rods® clothing and similar accessories that are not fishing rods are covered against defects in workmanship and materials for a period of 30 days from the date of purchase. Sales receipt, invoice, or proof of purchase required.
CAJUN CUSTOM RODS® SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
ALL ORDERS FROM CAJUN CUSTOM RODS® ARE FINAL.
Warranty Service Outside the United States:
Outside of the United States, all warranty service must be obtained by contacting Cajun Custom Rods® directly via email at: email@example.com. It is our goal to most accurately, efficiently, and effectively assist all of your warranty needs, and due to shipping regulations, fees, and the type of warranty service required, it is in our experience that this is the fastest means to resolve any overseas warranty issues so that you, the customer, are 100% satisfied.
Any rod shipped out of the country for warranty or otherwise will need to be quoted by Cajun Custom Rods®, Inc. All shipping, customs, duties, or taxes imposed in the warranty service shall be the responsibility of the customer. You MUST contact Cajun Custom Rods®, Inc. first before ANY international warranty service.
CAJUN CUSTOM RODS®, INC.
ATTN: WARRANTY SERVICES
141 WATTS STREET
JACKSONVILLE, FLORIDA 32204
***Note: If Cajun Custom Rods®, Inc. is in receipt of a warranty fishing rod not accompanied by a check or money order you will receive notice of the balance due. If a check, money order, or credit card number is not received within 30 days, the warranty on that fishing rod will be null and void. A 3.5% charge shall apply to any warranty processed by credit card (5% for American Express).
Return and Exchange Policy:
When you receive your merchandise, please inspect it carefully on arrival. If any item does not meet with your approval, SIMPLY RETURN IT WITHIN 10 days of receipt. You MUST include a copy of your invoice and a brief explanation of your decision for product return. You MUST use the Cajun Rods® Shipping Tube and all of the shipping protective material that the rod was encased in (pending how you opened your tube, additional packaging material might be required at your expense to ensure the rod is packaged for return properly). If you have questions, on packaging the returned merchandise, please contact Cajun Rods® for assistance.
Return your product to Cajun Custom Rods®, Inc. via UPS or FEDEX Ground shipment. Your package must be prepaid and we suggest fully insured as well. Please indicate with your paper work whether you wish to exchange it for another rod or receive credit and full refund for your purchase.
Shipping charges for any returned product will not be refunded. Your Cajun Rods® must be received in ORIGINAL condition with all original cartons, tags and shipping material. In the event of lost or damaged returned products, Cajun Rods® will immediately notify you. In such cases, it is the responsibility of the customer to coordinate replacement fees and costs for lost or damaged goods with UPS or FEDEX. At no point in the return process is Cajun Rods® responsible for shipping, fees, or damaged/lost replacement costs for the returned merchandise.
In the event that the returned merchandise is received in any other condition than ORIGINAL, Cajun Rods® will notify you. Any returned merchandise that is lost, damaged, or received in any condition other than ORIGINAL will be at the sole responsibility of the customer and a refund will not be processed.
Any follow shipment of merchandise to the customer will be the responsibility of the customer and paid in advance prior to shipment release. If a rod is to be exchanged, the customer is responsible for shipping and must be prepaid prior to release of the exchange.
It is our goal to ensure that every customer is satisfied to the best of our ability and our return policy help is to ensure just that, that our customers fish their Cajun Rods® of their choice and have fun catching!