At Cajun Rods®, we believe that you should get the absolute highest quality, beauty, and performance in a custom fishing rod that a given dollar value can buy. In simple terms, Cajun Rods®' warranty is: “If it’s our fault, we fix it, no charge.” heck, even if its your fault ... we go the extra mile to get you back in a brand new rod!
At Cajun Rods®, we believe in our products and prior to shipping your rod, each Cajun Rods® enjoys a rigorous 26 point Quality Control and Assurance regime to ensure that each rod is perfect. If for some reason you receive your rod and are not 100% satisfied, immediately contact us and we’ll ensure that your concerns are addressed.
Warranty does not cover any damage to your received custom fishing rod from fire, intentional breakage, accident (such as a high-stick), abuse, neglect, normal wear, misuse, natural disaster, repair, or modification to the original product.
Damage caused by abuse, misuse, and normal wear are not covered. Not covered is any damage to your received fishing rod from fire, intentional breakage, accident (such as a high-stick), abuse, misuse, neglect, natural disaster, repair, or modification to the original product. “High Sticking” is when an angler raises the fishing rod to vertical and places the rod tube into a critical angle which exceeds loading capacity and out of a natural parabolic rod bend in which case the rod blank is forced to failure. This situation can occur intentionally or accidentally and is Not covered by this warranty.
This warranty does not apply to rods broken by airlines, freight carriers, or rods damaged/broken during shipment to/from Cajun Rods®.
*** Using line heavier than a rod is rated for voids this warranty.
*** Using lures heavier than a rod is rated for voids this warranty.
*** High-Sticking a rod voids this warranty.
Cajun Rods® warrants that its fishing rods and blanks are free from defects in material and craftsmanship for a period of one year from the date of purchase against non-conformances in workmanship and materials.
If you have a damaged rod, and are convinced the damage is a result of our error, please follow the below steps so we can put you back on the water in your rod as soon as possible:
1. Write a note explaining the breakage, damage, or issue. Send the note, a check for $25 to Cajun Custom Rods®, inc. and your entire rod to us.
2. On receipt, Cajun Rods® will inspect the rod to determine if the damage was due to workmanship or material non-conformance. For damage determined to have occurred due to non-conformance in manufacture, of course Cajun Rods® will at the companies’ discretion, either repair or replace the product at no charge. If it's due to our error, we'll be sending you a replacement rod as soon as possible and at no cost to you.
Should we decide to replace the damaged product, but no longer offer that model, we will replace it with what we determine to be the closest comparable model from current product lines.
Cajun Custom Rods® reserves the right to determine whether to repair or replace any Cajun Custom Rods® product covered by this warranty and the right to replace any discontinued models and/or fishing rod component with comparable models or parts as deemed necessary. Colors and rod components may vary between original and replacement parts.
3. However, if we discover evidence indicating that the fishing rod damage is due to an accident, normal wear or neglect, then we’ll provide you a full estimate to repair or replace your rod and receive your approval before any fees are levied.
Warranty rods that are to be repaired are normally shipped within 2 to 3 weeks after Cajun Custom Rods®, Inc. receives the rod.
Slammed your rod in the screen door, stepped on it in the bottom of the boat, tried to retrieve a lure from a snag? At Cajun Rods®, we'll still help you out and we make it super easy - no hassle to get you back on the water in your Cajun Rods® in no time. Here's what to do:
1. Send an email to email@example.com explaining the problem. Include your full name, shipping address, billing address, phone number and rod model in the email.
2. We'll send over a replacement invoice for the rod replacement and once payment is received, release your brand new rod to FEDEX for delivery to you.
- Cajun Rods® up to $159.99 in value is $75.00.
- Cajun Rods® up to $199.99 in value is $85.00.
- Cajun Rods® up to $249.99 in value is $95.00.
- Cajun Rods® greater than $250.00 in value is $150.00.
In no event shall Cajun Custom Rods®, Inc. be held liable for incidental or consequential damages due to breach of this warranty or other warranties implied by law. Some states do not allow limitation on how long an implied warranty lasts nor do they allow for exclusion of incidental or consequential damages; therefore, the above stipulated limitation and/or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Cajun Custom Rods® and Cajun Rods® clothing and similar accessories that are not fishing rods are covered against defects in workmanship and materials for a period of 30 days from the date of purchase. Sales receipt, invoice, or proof of purchase required.
CAJUN CUSTOM RODS® SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
ALL ORDERS FROM CAJUN CUSTOM RODS® ARE FINAL.
Warranty Service Outside the United States:
Outside of the United States, all warranty service must be obtained by contacting Cajun Custom Rods® directly via email at: firstname.lastname@example.org. It is our goal to most accurately, efficiently, and effectively assist all of your warranty needs, and due to shipping regulations, fees, and the type of warranty service required, it is in our experience that this is the fastest means to resolve any overseas warranty issues so that you, the customer, are 100% satisfied.
Any rod shipped out of the country for warranty or otherwise will need to be quoted by Cajun Custom Rods®, Inc. All shipping, customs, duties, or taxes imposed in the warranty service shall be the responsibility of the customer. You MUST contact Cajun Custom Rods®, Inc. first before ANY international warranty service.
CAJUN CUSTOM RODS®, INC.
ATTN: WARRANTY SERVICES
3500 BEACHWOOD COURT, SUITE 206
JACKSONVILLE, FLORIDA 32224
***Note: If Cajun Custom Rods®, Inc. is in receipt of a warranty fishing rod not accompanied by a check or money order you will receive notice of the balance due. If a check, money order, or credit card number is not received within 30 days, the warranty on that fishing rod will be null and void. A 3.5% charge shall apply to any warranty processed by credit card (5% for American Express).