Frequently Asked Questions
Shipping and Handling
We do not accept credit card purchases for ANY international purchase.
All international purchases from Cajun Custom Rods® will require:
1) Receipt of invoice directly from Cajun Custom Rods® once you’ve finalized your rod design, and
2) Cajun Custom Rods® receipt of direct wire transfer.
Specific wire transfer instructions provided below for Western Union Wire Transfer:
For wire transfer, we will need to ensure that the information exchanged between Cajun Custom Rods® and the customer are exactly the same. This stated, the following information is required to complete the wire transfer:
1. Exact amount to be transferred (in United States dollars): daily exchange rates apply
2. Money Transfer Control Number (to be provided by your Western Union location): we will need this number in its entirety to be emailed from you directly following the wire transfer of the money to: email@example.com
3. Recipient Information:
First name: to be provided via separate correspondence
Last Name: to be provided via separate correspondence
Street Address: 141 Watts Street
Zip Code: 32204
Country: United States
4. Sender information:
First Name: your first name
Last Name: your last name
Street Address: your street address address
State: your state, province, or territory (as applicable)
Postal Code: your postal/zip code
Country: your country
Email: your email address
Phone: your phone number
5. Test Question: provide your test question here
6. Test Answer: provide the answer to your test question here
Once wire transfer funds are secured by Cajun Custom Rods®, Inc., we will notify immediately you via email.
Your rod components will be ordered the same day and your rods will be built on receipt of components. Cajun Custom Rods®, Inc. wlll keep you informed as to build status and progress untll your rods are completed and delivered.
As soon as your Cajun Rods®/items are shipped you will receive an e-mail notification and either a UPS or a FEDEX tracking number so you can check the shipping status at any time. You can go to UPS.com or FEDEX.com directly and enter your tracking number to view shipment status. If you have other questions about shipping, handling, or rates please contact us at: firstname.lastname@example.org
Please understand that Cajun Rods®, Inc. is not responsible for lost or damaged packages once shipped. In the event that your rod is damaged in shipment, you will need to contact UPS or FEDEX directly to process a claim.
Cajun Rods®, Inc. shall provide you with a UPS or FEDEX shipping and tracking number by which you can locate and track “real time” the Cajun Rods® you ordered … from our shop directly to the final destination that you selected. In the event that an order is lost or worst case, damaged, the declared value (automatically included in your order) is how you are able to file the claim with UPS or FEDEX. Unfortunately, once the item is released to UPS or FEDEX, the carrier holds all liability and accountability for your item until your item is successfully delivered to your selected destination. However, if you are having any issues please do not hesitate to contact us and we will assist to the best of our ability.
Cajun Custom Rods®, Inc./Cajun Rods® is not liable whatsoever to conduct, repair, replace, or re-build for any reason a lost or otherwise damaged Cajun Rods® item once the item has been shipped.
Note: We've been shipping our Cajun Rods® in our proprietary USA-manufactured rod tubes for over a decade now and have never lost a rod in shipment with FEDEX. Each rod tube takes our employees approximately 30 minutes to pull, perform final Quality Control check on your rod order and each individual fishing rod, pack each rod, secure your rod inside the tube, seal your rod tube, and print labels and shipping materials. It is this process which has guaranteed thousands upon thousands of Cajun Rods® to reach their final destination exactly in the condition as your rod departed our facility ... perfect and ready to catch BIG fish!
Warranty and Satisfaction Guarantee
Cajun Rods® is not responsible for ANY shipping charges incurred to WARRANTY your rod.
Like anything else you own, your custom crafted Cajun Rods® rod will provide you with the longest possible enjoyment if it is properly cared for from the very beginning. Here are a few suggestions for keeping your new purchase looking and performing at it’s best.
- Wash the rod down in warm water after the days use. This is particularly important if you fish in saltwater. Use a little soap and water and a soft brush or cloth to remove any “fish stuff” or salt. The frame of any guide (aside from top of the line Titanium guides) may begin to rust over time if exposed to salt water and not properly cleaned after each use.
- Dry your rod completely. Stand the rod up vertically (in a corner or against a wall) for a few hours to let the residual moisture dry and evaporate. Keep the rod well supported during storage and keep in a cool, dry place.
- Remove the reel prior to storage as corrosion can build up on the reel feet under the hoods.
- Don’t keep the rod in the bag if moisture is prevalent in your area as mold or mildew could occur.
Yes. As with any piece of equipment, a general maintenance check should be performed every so often to identify any potential material condition issues. Check the guides occasionally for signs of wear or dirt build-up and cracked or missing inserts, especially the rod tip. Worn guides will cause the line to fray, leading to a broken line and a lost fish. The easiest way to check for grooving or sharp edges is to run nylons through the guides (use an old pair guys). If the nylons catch on the guide, its a sure sign of wear.
After rinsing your rod down with fresh water, provide ample time to allow your rod to completely dry. Once dried, store your rods in a safe and dry location (free from humidity) to keep dust and dirt out of your guides. Stand the rod up vertically, keeping the rod well supported during storage and keep in a cool, dry place. Keep your rod up and out of the reach of children and pets. Dogs love to chew on cork, cats play with everything, and children (bless their hearts) destroy anything even remotely expensive. You’d be amazed at how strong a 3 year old is when it comes to grasping a rod tip the wrong way … or how quickly your favorite Cajun Rods® becomes King Arthur’s Excalibur sword for dueling. Use care when placing or removing rods from storage compartments so as not to catch the guides on the way in or out. Many a guide has been damaged or destroyed by carelessly placing and removing rods from storage compartments.
Protecting Your Fishing Rod
Cajun Custom Rods®, Inc. does not warrant the rods if you use lines rated above the rods limits.
Do not over tighten your drag on your fishing reel. Aside from high-sticking a rod, this is the #1 cause of rod damage because many reels can rapidly exceed the limitations of the fishing rods they are able to be fished on, especially with the super lines and braids available on the market today. Example: a 4000 series fishing reel will fit comfortably on a Savannah model # SAV-843-1S which is rated 8-15 lbs line. Just because the reel fits, this particular reel has a drag capability that exceeds our manufacturing line rating. So if you over tighten your drag and are using 20 lb braid, well you have now established a situation which could severely damage your fishing rod because in this particular situation, the weakest link in your “chain” to land a fish is now your fishing rod. Also, please keep in mind, it’s always better to allow a large fish make a run or two and wear down a little of their energy before netting or gripping the fish for its “Free boat ride.”
Be smart, fish hard, but protect your investment and your Cajun Rods® will keep you satisfied and landing fish for years and years.
Yes. Put your rod away in a thunderstorm. Carbon fiber is an excellent conductor of electricity, and the fish will still be there later. Plus, last thing you want is to be that guy … you know the one in the joke, “Question: What’s the difference between a fisherman in thunderstorm and a light bulb? Answer: Nothing … both get to be bright lights, except the fisherman only gets to do it once.”
Occasionally, small stress cracks may eventually develop in the finish near the ends of the guide feet. This is due to the carbon fiber rod blank being much more flexible than the stainless steel guide foot. On every Cajun Rods®, each guide foot is ground to a shallow taper, thinned as much as possible, and polished in an effort to minimize this effect. Multiple overwraps may be used in certain cases to minimize this effect as well. However, in some cases, this phenomenon is virtually unavoidable. Do not be alarmed if this should occur as it is mainly cosmetic and will not affect the rod’s performance. Also, keeping a good coat of wax on the rod at all times will help to prevent water intrusion over time. In the event that a crack occurs that is beyond your personal tolerance, please contact us at:email@example.com and we’ll work with you to make it right.
- Never wind your lure all the way to the rod tip. By doing so, you’ll prevent damage to the rod tip.
- Always use your rod hook keepers to stow lures when not in use. If a guide is used, there exists possibility that the metal on metal contact will scratch your rod guide insert and could lead to line fray and having to tell about “the one that got away.”
- Only use your Cajun Rods® with fishing line that falls within the limits specified on your fishing rod (labeled on the side of each rod).
- Never over tighten the drag on your fishing reel. This may easily result in unexpected rod damage, particularly when coupled with lines outside of our manufacturing ratings for specific Cajun Rods®.
Remember, we’ve designed your Cajun Rods® painstakingly to perform and do so much better and than a competitors fishing rod of the same rating … so take care of it and fish with it responsibly … then your Cajun Rods® design will last you for a lifetime!
DO NOT LOAD YOUR ROD UP BY BENDING THE ROD, as this places the stress on the rod. Point the tip of your rod towards the lure and pull using the line. More times than not, the lure will come free. On occasion, the hook(s) of the lure will bend releasing the lure … and sometimes the line will break. However, this method will save you the heartache of breaking your rod over a losing a lure. In any instance, if you use the rod as a winch to pull your lure free, you’ll most likely place your rod into a “HIGH-STICK” situation, which is NOT COVERED BY WARRANTY.
You want to place the stress on the reel and when retrieving that favorite lure. Worst case, your fishing line will break before your rod. As much as I like repeat customers, I’m sure you would rather replace a $5 lure than your one-of-a-kind Cajun Rods® .
All fishing rods, particularly graphite rods, are at risk of breakage if the rod is “high-sticked.” The good news is, our rods are carbon fiber and less susceptible to a high-stick situation due to the bending properties of carbon fiber. However, any fishing rod can be easily placed into a high-stick situation if the angler is not careful.
High-sticking occurs when the tip of the rod is raised too high and under land which places the thinnest, weakest part of the conical rod tube into a critical angle, thus exceeding its loading tolerance. Essentially, the weaker rod tip section bears too much of the load and the rod tip breaks. A high stick is very easy to recognize and can never be repaired.
Avoid High-Sticking at all costs as this is one of the most common causes of breakage and is 100% angler-caused.
High-sticking a Cajun Rods® is never covered by our warranty.
About Your Cajun Rods®
- Medium Light
- Medium Heavy
- Extra Heavy
Factors that could influence a delay in receiving your order include: rod production back-log due to manufacturing components back-log with a manufacturer (rare), selected shipping method, or selected shipping destination. Examples: 1) ground shipments take longer to deliver than overnight shipments, 2) a shipment overseas will take longer to reach its destination than a shipment within the continental United States, or 3) orders placed over holiday or weekend periods are not packed and shipped until the next business day (and then on a first come first serve basis).
In the event that there is known delay, for ANY reason, we contact you immediately. Finally, you can expect Cajun Custom Rods® to contact you approximately 1-2 weeks after your rod arrives … just to be sure that everything is “spot on” and you are “100% satisfied.”
Some (not all) manufacturers also cut corners on components. Smaller and fewer numbers of guides are often used on rods to save a few cents. A two-cent savings on each rod adds up over a production run. Others use components that may look like their name-brand counterparts, but are of considerably less quality. At Cajun Rods®, the only rod components we offer are those premium components from leading rod component manufacturers such as Fuji@.