Our Warranty

CCR Satisfaction Guarantee:

At Cajun Custom Rods®, we believe that you should get the absolute highest quality, beauty, and performance in a custom fishing rod that a given dollar value can buy. It is our striving for perfection that allows us to say, “SATISFACTION GUARANTEED” on every custom fishing rod we build. For us, “SATISFACTION GUARANTEED” is exactly what is says.  In simple terms, Cajun Custom Rods®’ warranty is: “If it’s our fault, we fix it, no charge.”

Our Cajun Series and Cajun Custom rods are covered from one year from the date of purchase against non-conformances in workmanship and materials. Demo rods are not covered under warranty. Sales receipt or proof of purchase is required.

 

Cajun Custom Rods® will inspect the rod to determine if the breakage was due to workmanship or material non-conformance.  For breakage determined to have occurred due to non-conformance, of course Cajun Custom Rods® will at the companies’ discretion, either repair or replace the product at no charge.

 

Breakage deemed to be the result of normal wear and tear, accident or neglect will, at the companies’ discretion, be repaired or replaced for a specific fee.  A full estimate will be provided for your approval before any fees are levied.

Cajun Custom Rods® reserves the right to determine whether to repair or replace any Cajun Custom Rods® product covered by this warranty and the right to replace any discontinued models and/or fishing rod component with comparable models or parts as deemed necessary.  Colors and rod components may vary between original and replacement parts.

At Cajun Custom Rods®, we believe in our products and prior to shipping your rod, each Cajun Custom Rod® enjoys a rigorous Quality Assurance regime to ensure that each rod is perfect.  If for some reason you receive your rod and are not 100% satisfied, immediately contact us and we’ll ensure that your concerns are addressed.

Warranty Service:

Cajun Custom Rods® warrants that its fishing rods and blanks are free from defects in material and craftsmanship for the lifetime of the original owner. Subject to the conditions and limitations set forth below, Cajun Custom Rods® will, at its option, either by repair or replace any part of its products that prove defective by reason of improper workmanship, materials, or defect.

Should damage occur due to defect, Cajun Custom Rods® will, at the company’s discretion, either repair or replace the product at no charge.  Damages occurring due to neglect, accident or normal wear and tear will, at the company’s discretion, be repaired or replaced for a specific fee.  A full estimate shall be provided for your approval before any repair work is initiated.

Should we decide to replace the damaged product, but no longer offer that model, we will replace it with what we determine to be the closest comparable model from current product lines.

Warranty rods that are to be repaired or replaced are normally shipped within 3 to 6 weeks after Cajun Custom Rods®, Inc. receives the rod.

In no event shall Cajun Custom Rods®, Inc. be held liable for incidental or consequential damages due to breach of this warranty or other warranties implied by law. Some states do not allow limitation on how long an implied warranty lasts nor do they allow for exclusion of incidental or consequential damages; therefore, the above stipulated limitation and/or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Weezer Rod Socks are covered against defects in workmanship and materials for a period of one year from the date of purchase.  Cajun Custom Rod® clothing and accessories are covered against defects in workmanship and materials for a period of 30 days from the date of purchase. Sales receipt, invoice, or proof of purchase required.

CAJUN CUSTOM RODS® SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

ALL ORDERS FROM CAJUN CUSTOM RODS® ARE FINAL.

ALL SHIPPING WILL BE INCURRED BY THE CUSTOMER AND WARRANTY RETURN FORMS ARE MANDATORY TO ENSURE ACCURACY FOR ASSESSING YOUR REQUEST.

Warranty Service Outside the United States:

Outside of the United States, all warranty service must be obtained by contacting Cajun Custom Rods® directly via email at: info@cajuncustomrods.com.  It is our goal to most accurately, efficiently, and effectively assist all of your warranty needs, and due to shipping regulations, fees, and the type of warranty service required, it is in our experience that this is the fastest means to resolve any overseas warranty issues so that you, the customer, are 100% satisfied.

Any rod shipped out of the country for warranty or otherwise will need to be quoted by Cajun Custom Rods®, Inc.  All shipping, customs, duties, or taxes imposed in the warranty service shall be the responsibility of the customer. You MUST contact Cajun Custom Rods®, Inc. first before ANY international warranty service.

Non-Warranty Service:

Slammed your rod in the screen door, stepped on it in the bottom of the boat?  At Cajun Custom Rods®, we’ll still help you out.  Here’s what to do:

1. Enclose a note explaining the problem, the broken rod and all pieces and parts, and enclose this a check or money order per below “Replacement Fees” with your entire rod damaged or broken rod (to include all parts, pieces) to Cajun Custom Rods®, Inc.

2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period.

3. However, if our evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.

4. In the event that your rod must be replaced due to the breakage, send a check or money order to Cajun Custom Rods®, Inc. at the below address with a note requesting “NON-WARRANTY SERVICE” and we’ll contact you to coordinate replacement and shipment.

*** NOTE:  Return shipping will be charged to the customer for ANY warranty service and is the responsibility of the customer.

*** REPLACEMENT FEES:

- Replacement fee for any Cajun Series rod up to $159.99 in value is $80.00.

- Replacement fee for any Cajun Series rod up to $199.99 in value is $100.00.

- Replacement fee for any Cajun Series or Custom rod greater than $200.00 in value is $120.00.

The Cajun Custom Rods® “Satisfaction Guaranteed” warranty does not cover any damage to your received custom fishing rod from fire, intentional breakage, accident (such as a high-stick), abuse, misuse, natural disaster, repair, or modification to the original product.

Damage caused by abuse, misuse, and normal wear are not covered.  Not covered is any damage to your received custom fishing rod from fire, intentional breakage, accident (such as a high-stick), abuse, misuse, natural disaster, repair, or modification to the original product., such as “high sticking” (where the rod is lifted to vertical and forced to failure – intentional, accidental, or otherwise).

This warranty does not apply to rods broken by airlines, freight carriers, or rods damaged/broken during shipment to/from Cajun Custom Rods®.

*** Using line or lure heavier than a rod is rated for voids this warranty.

Your Warranty Responsibilities:

1. For whatever the reason, if your rod must be returned to Cajun Custom Rods®, please contact us first at:info@cajuncustomrods.com

2. Please fill out the enclosed Warranty Return Form (Note: one form required for each item to receive warranty service).

3. Ship the damaged rod, clothing, or accessory item in a disposable container, prepaid and insured, along with a check or money order for $25 (for rods), $10 (for clothing or accessories) to cover return shipping and handling for each claim in the U.S.  Please note, this fee may change with current freight and handling conditions, and no warranty will be processed without the current rate.

Ship to:

CAJUN CUSTOM RODS®, INC.

ATTN: WARRANTY SERVICES

3500 BEACHWOOD COURT, SUITE 206

JACKSONVILLE, FLORIDA  32224

***Note: If Cajun Custom Rods®, Inc. is in receipt of a warranty fishing rod not accompanied by a check or money order you will receive notice of the balance due.  If a check, money order, or credit card number is not received within 30 days, the warranty on that fishing rod will be null and void.  A 3.5% charge shall apply to any warranty processed by credit card (5% for American Express).

Rod Care & Breakage:

If a rod is going to break due to a true defect in the blank, it will do so in the first 1-2 uses. Most breakage is caused by rough handling, misuse, neglect, and similar user damage to the graphite fibers. Once the graphite fibers are damaged, the rod could break when even a minor load is applied. Flexing a rod in a very sharp angle, known as “High Sticking,” is another leading cause of breakage not related to defects. To avoid breakage please take care of your rod, and don’t over stress it trying to free snagged baits.

***Due to Cajun Custom Rods®, Inc. policy of continuous improvement we reserve the right to substitute a rod of equal value as close as possible to the original rod type.

Customer Service:

Your complete satisfaction with our products and service is our primary goal.  If at any time you are dissatisfied with anything, contact us immediately via email  (info@cajuncustomrods.com) or directly via the Cajun Custom Rods® website (Contact Us).