Frequently Asked Questions
If you are an international customer, please contact Cajun Custom Rods® directly at:
We do not accept credit card purchases for ANY international purchase.
All international purchases from Cajun Custom Rods® will require:
1) Receipt of invoice directly from Cajun Custom Rods® once you’ve finalized your rod design, and
2) Cajun Custom Rods® receipt of direct wire transfer.
Specific wire transfer instructions provided below for Western Union Wire Transfer:
For wire transfer, we will need to ensure that the information exchanged between Cajun Custom Rods® and the customer are exactly the same. This stated, the following information is required to complete the wire transfer:
1. Exact amount to be transferred (in United States dollars): daily exchange rates apply
2. Money Transfer Control Number (to be provided by your Western Union location): we will need this number in its entirety to be emailed from you directly following the wire transfer of the money to: email@example.com
3. Recipient Information:
First name: to be provided via separate correspondence
Last Name: to be provided via separate correspondence
Street Address: 3500 Beachwood Ct., Suite 206
Zip Code: 32224
Country: United States
4. Sender information:
First Name: your first name
Last Name: your last name
Street Address: your street address address
State: your state, province, or territory (as applicable)
Postal Code: your postal/zip code
Country: your country
Email: your email address
Phone: your phone number
5. Test Question: provide your test question here
6. Test Answer: provide the answer to your test question here
Once wire transfer funds are secured by Cajun Custom Rods®, Inc., we will notify immediately you via email.
Your rod components will be ordered the same day and your rods will be built on receipt of components. Cajun Custom Rods®, Inc. wlll keep you informed as to build status and progress untll your rods are completed and delivered.
As soon as your Cajun Rods®/items are shipped you will receive an e-mail notification and a FEDEX tracking number so you can check the shipping status at any time. You can go to FEDEX.com directly and enter your tracking number to view shipment status. If you have other questions about shipping, handling, or rates please contact us at: firstname.lastname@example.org
Every Cajun Rods® is shipped with the actual declared value (i.e., the price of the finished rod). This declared value is automatically included when you purchase your fishing rod. This declared value ensures that your rod is insured from us to you … just in case the unexpected occurs.
Please understand that Cajun Rods®, Inc. is not responsible for lost or damaged packages once shipped. In the event that your rod is damaged in shipment, you will need to contact FEDEX directly to process a claim with FEDEX.
Cajun Rods®, Inc. shall provide you with a FEDEX shipping and tracking number by which you can locate and track “real time” the Cajun Rods® you ordered … from our shop directly to the final destination that you selected. In the event that an order is lost or worst case, damaged, the declared value (automatically included in your order) is how you are able to file the claim with FEDEX. Unfortunately, once the item is released to FEDEX, FEDEX holds all liability and accountability for your item until your item is successfully delivered to your selected destination. However, if you are having any issues please do not hesitate to contact us and we will assist to the best of our ability.
Cajun Custom Rods®, Inc./Cajun Rods® is not liable whatsoever to conduct, repair, replace, or re-build for any reason a lost or otherwise damaged Cajun Rods® item once the item has been shipped.
At Cajun Rods®, we use FEDEX for both domestic and international shipping. The shipping rates will vary pending the final destination for international or outside the United States, parcel weight/dimension, and method (or speed) of your required delivery. A flat rate of $30.00 U.S. dollars is charged for shipments within the United States. Once you decide to purchase a Cajun Rods®, you’ll be directed to fill out your order form and your shipping charge is a flat-rate. The “flat-rate” shipping rate provided is a pre-calculated charge through our FEDEX shipping account and already include associated “shipping insurance” to ensure that your Cajun Custom Rods® is delivered expeditiously, and safely. In addition, your flat rate shipping charge for shipments throughout the contiguous United States includes handling for all rods, the cost of your rod shipping tube, tube end caps (x2), packing materials, and similar associated administrative costs to ensure your one-of-a-kind Cajun Rods® arrives in your hands, exactly as ordered.
At Cajun Rods®, we have very specific rod tubes manufactured so that our rod tubes can withstand cold, snow, heat, rain, blunt and sharp impacts, and even pesky shipping conveyer systems in the shipping distribution centers. Our tubes are approximately 102 inches long with a 4 inch by 4 inch diameter and over 1/4 inch thick. Yep - even our rod tubes are tested tough and USA-manufactured as such! Each end of your fishing rod is meticulously encased in and wrapped in small perforated bubble wrap. Then your invoice document and your Cajun Rods® is carefully placed inside the rod shipping tube to ensure no lateral or longitudinal movement once inside the rod tube. Each end of your fishing rod then receivse soft batting material to further cushion your fishing rod in transport inside the rod tube.
Note: We've been shipping our Cajun Rods® in our proprietary USA-manufactured rod tubes for over a decade now and have never lost a rod in shipment with FEDEX. Each rod tube takes our employees approximately 30 minutes to pull, perform final Quality Control check on your rod order and each individual fishing rod, pack each rod, secure your rod inside the tube, seal your rod tube, and print labels and shipping materials. It is this process which has guaranteed thousands upon thousands of Cajun Rods® to reach their final destination exactly in the condition as your rod departed our facility ... perfect and ready to catch BIG fish!
At Cajun Rods®, we believe that you should get the absolute highest quality, beauty, and performance in a custom fishing rod that a given dollar value can buy. In simple terms, Cajun Rods®' warranty is: “If it’s our fault, we fix it, no charge.” heck, even if its your fault ... we go the extra mile to get you back in a brand new rod!
At Cajun Rods®, we believe in our products and prior to shipping your rod, each Cajun Rods® enjoys a rigorous 26 point Quality Control and Assurance regime to ensure that each rod is perfect. If for some reason you receive your rod and are not 100% satisfied, immediately contact us and we’ll ensure that your concerns are addressed.
Warranty does not cover any damage to your received custom fishing rod from fire, intentional breakage, accident (such as a high-stick), abuse, neglect, normal wear, misuse, natural disaster, repair, or modification to the original product.
Damage caused by abuse, misuse, and normal wear are not covered. Not covered is any damage to your received fishing rod from fire, intentional breakage, accident (such as a high-stick), abuse, misuse, neglect, natural disaster, repair, or modification to the original product. “High Sticking” is when an angler raises the fishing rod to vertical and places the rod tube into a critical angle which exceeds loading capacity and out of a natural parabolic rod bend in which case the rod blank is forced to failure. This situation can occur intentionally or accidentally and is Not covered by this warranty.
This warranty does not apply to rods broken by airlines, freight carriers, or rods damaged/broken during shipment to/from Cajun Rods®.
*** Using line heavier than a rod is rated for voids this warranty.
*** Using lures heavier than a rod is rated for voids this warranty.
*** High-Sticking a rod voids this warranty.
Cajun Rods® warrants that its fishing rods and blanks are free from defects in material and craftsmanship for a period of one year from the date of purchase against non-conformances in workmanship and materials.
If you have a damaged rod, and are convinced the damage is a result of our error, please follow the below steps so we can put you back on the water in your rod as soon as possible:
1. Write a note explaining the breakage, damage, or issue. Send the note, a check for $25 to Cajun Custom Rods®, inc. and your entire rod to us.
2. On receipt, Cajun Rods® will inspect the rod to determine if the damage was due to workmanship or material non-conformance. For damage determined to have occurred due to non-conformance in manufacture, of course Cajun Rods® will at the companies’ discretion, either repair or replace the product at no charge. If it's due to our error, we'll be sending you a replacement rod as soon as possible and at no cost to you.
Should we decide to replace the damaged product, but no longer offer that model, we will replace it with what we determine to be the closest comparable model from current product lines.
Cajun Custom Rods® reserves the right to determine whether to repair or replace any Cajun Custom Rods® product covered by this warranty and the right to replace any discontinued models and/or fishing rod component with comparable models or parts as deemed necessary. Colors and rod components may vary between original and replacement parts.
3. However, if we discover evidence indicating that the fishing rod damage is due to an accident, normal wear or neglect, then we’ll provide you a full estimate to repair or replace your rod and receive your approval before any fees are levied.
Warranty rods that are to be repaired are normally shipped within 2 to 3 weeks after Cajun Custom Rods®, Inc. receives the rod.
Slammed your rod in the screen door, stepped on it in the bottom of the boat, tried to retrieve a lure from a snag? At Cajun Rods®, we'll still help you out and we make it super easy - no hassle to get you back on the water in your Cajun Rods® in no time. Here's what to do:
1. Send an email to email@example.com explaining the problem. Include your full name, shipping address, billing address, phone number and rod model in the email.
2. We'll send over a replacement invoice for the rod replacement and once payment is received, release your brand new rod to FEDEX for delivery to you.
- Cajun Rods® up to $159.99 in value is $75.00.
- Cajun Rods® up to$199.99 in value is $85.00.
- Cajun Rods® up to $250.00 in value is $95.00.
- Cajun Rods® greater than $300.00 in value is $150.00.
In no event shall Cajun Custom Rods®, Inc. be held liable for incidental or consequential damages due to breach of this warranty or other warranties implied by law. Some states do not allow limitation on how long an implied warranty lasts nor do they allow for exclusion of incidental or consequential damages; therefore, the above stipulated limitation and/or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Cajun Custom Rods® and Cajun Rods® clothing and similar accessories that are not fishing rods are covered against defects in workmanship and materials for a period of 30 days from the date of purchase. Sales receipt, invoice, or proof of purchase required.
CAJUN CUSTOM RODS® SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
ALL ORDERS FROM CAJUN CUSTOM RODS® ARE FINAL.
Warranty Service Outside the United States:
Outside of the United States, all warranty service must be obtained by contacting Cajun Custom Rods® directly via email at: firstname.lastname@example.org. It is our goal to most accurately, efficiently, and effectively assist all of your warranty needs, and due to shipping regulations, fees, and the type of warranty service required, it is in our experience that this is the fastest means to resolve any overseas warranty issues so that you, the customer, are 100% satisfied.
Any rod shipped out of the country for warranty or otherwise will need to be quoted by Cajun Custom Rods®, Inc. All shipping, customs, duties, or taxes imposed in the warranty service shall be the responsibility of the customer. You MUST contact Cajun Custom Rods®, Inc. first before ANY international warranty service.
CAJUN CUSTOM RODS®, INC.
ATTN: WARRANTY SERVICES
3500 BEACHWOOD COURT, SUITE 206
JACKSONVILLE, FLORIDA 32224
***Note: If Cajun Custom Rods®, Inc. is in receipt of a warranty fishing rod not accompanied by a check or money order you will receive notice of the balance due. If a check, money order, or credit card number is not received within 30 days, the warranty on that fishing rod will be null and void. A 3.5% charge shall apply to any warranty processed by credit card (5% for American Express).
If your rod is damaged for no apparent reason soon after purchase, it may be covered under our warranty provisions. If you have damaged your rod through your own error or by accident, please contact Cajun Rods® and we will assist you. In every case, we will do our very best to ensure your satisfaction. Note: Honesty & Integrity mean everything. Once we receive your rod, we will make an unbiased assessment as to “why the rod was damaged.”
Cajun Rods® is not responsible for ANY shipping charges incurred to WARRANTY your rod.
Always transport your rod carefully, inside a solid travel case, or boat locker - NEVER in your truck bed! When traveling, place your rods in with additional padding around the tip, inside a hard case. Vibration actually damages more rods than a sudden impact. The hard case makes both a convenient carrying tool and protects your rod against sudden impacts. Take adequate precautions all the way to the river, lake, or boat. More than one rod has been broken or had a guide bent while transiting from the car to the on the way to “that secret spot.” It goes without saying; don’t use your rod in the place of a boat paddle, flagpole, or boat-poling stick.
Like anything else you own, your custom crafted Cajun Rods® rod will provide you with the longest possible enjoyment if it is properly cared for from the very beginning. Here are a few suggestions for keeping your new purchase looking and performing at it’s best.
- Wash the rod down in warm water after the days use. This is particularly important if you fish in saltwater. Use a little soap and water and a soft brush or cloth to remove any “fish stuff” or salt. The frame of any guide (aside from top of the line Titanium guides) may begin to rust over time if exposed to salt water and not properly cleaned after each use.
- Dry your rod completely. Stand the rod up vertically (in a corner or against a wall) for a few hours to let the residual moisture dry and evaporate. Keep the rod well supported during storage and keep in a cool, dry place.
- Remove the reel prior to storage as corrosion can build up on the reel feet under the hoods.
- Don’t keep the rod in the bag if moisture is prevalent in your area as mold or mildew could occur.
Yes. As with any piece of equipment, a general maintenance check should be performed every so often to identify any potential material condition issues. Check the guides occasionally for signs of wear or dirt build-up and cracked or missing inserts, especially the rod tip. Worn guides will cause the line to fray, leading to a broken line and a lost fish. The easiest way to check for grooving or sharp edges is to run nylons through the guides (use an old pair guys). If the nylons catch on the guide, its a sure sign of wear.
After rinsing your rod down with fresh water, provide ample time to allow your rod to completely dry. Once dried, store your rods in a safe and dry location (free from humidity) to keep dust and dirt out of your guides. Stand the rod up vertically, keeping the rod well supported during storage and keep in a cool, dry place. Keep your rod up and out of the reach of children and pets. Dogs love to chew on cork, cats play with everything, and children (bless their hearts) destroy anything even remotely expensive. You’d be amazed at how strong a 3 year old is when it comes to grasping a rod tip the wrong way … or how quickly your favorite Cajun Rods® becomes King Arthur’s Excalibur sword for dueling. Use care when placing or removing rods from storage compartments so as not to catch the guides on the way in or out. Many a guide has been damaged or destroyed by carelessly placing and removing rods from storage compartments.
All Cajun Custom Rods® display the line breaking strains recommended for the rods.
Cajun Custom Rods®, Inc. does not warrant the rods if you use lines rated above the rods limits.
Do not over tighten your drag on your fishing reel. Aside from high-sticking a rod, this is the #1 cause of rod damage because many reels can rapidly exceed the limitations of the fishing rods they are able to be fished on, especially with the super lines and braids available on the market today. Example: a 4000 series fishing reel will fit comfortably on a Savannah model # SAV-843-1S which is rated 8-15 lbs line. Just because the reel fits, this particular reel has a drag capability that exceeds our manufacturing line rating. So if you over tighten your drag and are using 20 lb braid, well you have now established a situation which could severely damage your fishing rod because in this particular situation, the weakest link in your "chain" to land a fish is now your fishing rod. Also, please keep in mind, it's always better to allow a large fish make a run or two and wear down a little of their energy before netting or gripping the fish for its "Free boat ride."
Be smart, fish hard, but protect your investment and your Cajun Rods® will keep you satisfied and landing fish for years and years.
Yes. Put your rod away in a thunderstorm. Carbon fiber is an excellent conductor of electricity, and the fish will still be there later. Plus, last thing you want is to be that guy … you know the one in the joke, “Question: What’s the difference between a fisherman in thunderstorm and a light bulb? Answer: Nothing … both get to be bright lights, except the fisherman only gets to do it once.”
Occasionally, small stress cracks may eventually develop in the finish near the ends of the guide feet. This is due to the carbon fiber rod blank being much more flexible than the stainless steel guide foot. On every Cajun Rods®, each guide foot is ground to a shallow taper, thinned as much as possible, and polished in an effort to minimize this effect. Multiple overwraps may be used in certain cases to minimize this effect as well. However, in some cases, this phenomenon is virtually unavoidable. Do not be alarmed if this should occur as it is mainly cosmetic and will not affect the rod’s performance. Also, keeping a good coat of wax on the rod at all times will help to prevent water intrusion over time. In the event that a crack occurs that is beyond your personal tolerance, please contact us at:email@example.com and we’ll work with you to make it right.
- Never wind your lure all the way to the rod tip. By doing so, you’ll prevent damage to the rod tip.
- Always use your rod hook keepers to stow lures when not in use. If a guide is used, there exists possibility that the metal on metal contact will scratch your rod guide insert and could lead to line fray and having to tell about “the one that got away.”
- Only use your Cajun Rods® with fishing line that falls within the limits specified on your fishing rod (labeled on the side of each rod).
- Never over tighten the drag on your fishing reel. This may easily result in unexpected rod damage, particularly when coupled with lines outside of our manufacturing ratings for specific Cajun Rods®.
Remember, we've designed your Cajun Rods® painstakingly to perform and do so much better and than a competitors fishing rod of the same rating … so take care of it and fish with it responsibly … then your Cajun Rods® design will last you for a lifetime!
When a lure gets snagged, line the rod up with the snag (front guide with rear guide) and pull the rod butt directly toward you. If the lure does not free from the snag, you might have to cut the line.
DO NOT LOAD YOUR ROD UP BY BENDING THE ROD, as this places the stress on the rod. Point the tip of your rod towards the lure and pull using the line. More times than not, the lure will come free. On occasion, the hook(s) of the lure will bend releasing the lure … and sometimes the line will break. However, this method will save you the heartache of breaking your rod over a losing a lure. In any instance, if you use the rod as a winch to pull your lure free, you’ll most likely place your rod into a “HIGH-STICK” situation, which is NOT COVERED BY WARRANTY.
You want to place the stress on the reel and when retrieving that favorite lure. Worst case, your fishing line will break before your rod. As much as I like repeat customers, I’m sure you would rather replace a $5 lure than your one-of-a-kind Cajun Rods® .
All fishing rods, particularly graphite rods, are at risk of breakage if the rod is “high-sticked.” The good news is, our rods are carbon fiber and less susceptible to a high-stick situation due to the bending properties of carbon fiber. However, any fishing rod can be easily placed into a high-stick situation if the angler is not careful.
High-sticking occurs when the tip of the rod is raised too high and under land which places the thinnest, weakest part of the conical rod tube into a critical angle, thus exceeding its loading tolerance. Essentially, the weaker rod tip section bears too much of the load and the rod tip breaks. A high stick is very easy to recognize and can never be repaired.
Avoid High-Sticking at all costs as this is one of the most common causes of breakage and is 100% angler-caused.
High-sticking a Cajun Rods® is never covered by our warranty.
Rod power is the amount of energy or force required making a rod blank bend. General rod power ratings are as follows:
- Medium Light
- Medium Heavy
- Extra Heavy
Beauty does not improve function, but does enhance pride of ownership. The only person that counts and that needs to be pleased with the “look” of your Cajun Rods® is you. Pride of ownership of a your custom fishing rod should be driven by performance and aesthetics and not by brand labels.
At Cajun Custom Rods®, most rod orders are shipped within 1-3 days of your order. Generally within the 3-7 day time frame from receipt of your order, you’ll receive your rod.
Factors that could influence a delay in receiving your order include: rod production back-log due to manufacturing components back-log with a manufacturer (rare), selected shipping method, or selected shipping destination. Examples: 1) ground shipments take longer to deliver than overnight shipments, 2) a shipment overseas will take longer to reach its destination than a shipment within the continental United States, or 3) orders placed over holiday or weekend periods are not packed and shipped until the next business day (and then on a first come first serve basis).
In the event that there is known delay, for ANY reason, we contact you immediately. Finally, you can expect Cajun Custom Rods® to contact you approximately 1-2 weeks after your rod arrives … just to be sure that everything is “spot on” and you are “100% satisfied.”
Unlike all the thousands of rods that are sold off the shelf, Cajun Rods® are produced in small batch manufacture and to exacting tolerances and specifications. In simplest terms, this equates to “a higher quality and performance-enhanced fishing rod” in your hands. What makes a “custom fishing rod” truly custom is the level of detail, care, attention, and most importantly … balancing and tuning … that is performed on your fishing rod. Make no mistake, what you’ve fished in the past (i.e., an “off-the-shelf” rod) and a Cajun Rods® … there is no comparison – our fishing rods are handcrafted to fit you and your angling requirements.
The casual angler will probably get along just fine with mass production fishing rods. The more serious the angler becomes about the art of fishing, the more demanding and targeted his or her needs become in terms of equipment and performance. The serious angler will appreciate the benefits of a custom crafted, tuned, and balanced fishing rod for its optimum performance, targeted action for specific needs, superior construction, durability, and aesthetic appeal. These are the reasons we began producing our own rods on our proprietary rod blanks and the reasons why Cajun Rods® have become the rod of choice. There is no better gift for the avid angler than Cajun Rods®.
Quality is by far the biggest difference between Cajun Rods® and an “off the shelf fishing rod.” A company that mass-produces fishing rods needs to create the largest profit margin on each rod possible. In order to do that, some shortcuts are necessary. Blanks and guides are not tested on each blank to determine the optimum positioning (nor can they mate a particular reel and line combination to them); instead, an average spacing is determined despite the fact that no two rods (even within a production run) are exactly the same. Each rod we build is both static (for stress distribution) and dynamically (for best casting performance) tested.
Some (not all) manufacturers also cut corners on components. Smaller and fewer numbers of guides are often used on rods to save a few cents. A two-cent savings on each rod adds up over a production run. Others use components that may look like their name-brand counterparts, but are of considerably less quality. At Cajun Rods®, the only rod components we offer are those premium components from leading rod component manufacturers such as Fuji@.
Absolutely not. in fact, Cajun Rods® exhibit superior construction, higher quality components, and have been meticulously customized to suit the most discriminating angler. In as much, Cajun Rods® goes to extraordinary lengths to price our rods at a comparable market value so that folks can own their very own USA-produced and "Handcrafted USA Tough" fishing rod as opposed to spending the same money on an “off the shelf rod.” In fact, we challenge you to locate an “off-the-shelf” rod and compare that rod to your Cajun Rods® design … you’ll soon discover that your Cajun Rods® design is by far a premium fishing rod … and at significantly better value!